Tax Exempt

If your organization falls under; Resale, Religious, Not-for-Profit, or Government, you may qualify for tax exempt status. To qualify for tax exemption at JOANN, you must supply a valid sales tax exemption certificate or other acceptable documentation required by the tax authority of the state in which you are claiming exemption.

If you are tax exempt, please set up a user profile on joann.com®. After you have set-up your profile, please email your tax exempt information (state resale exemption form and/or state exemption forms pertaining to your organization type), including the e-mail address used on your profile registration, and your contact information, including your first and last name, phone number and email address to our Customer Care team at customer.service@joann.com or submit your information using our contact us form.

Your profile will be granted tax exemption once the information has been verified. You will be notified via email when the process is complete (which may take 48 business hours), and then you may begin placing orders online. Each time you place an order, you must sign-in to your profile, and the order must be placed using the name and address as listed on the tax exemption. Tax will automatically be removed from your order prior to completion.

Bring your completed tax exemption certificate to any JOANN store and provide to the cashier upon checkout. Once added to our in-store customer database, you can then make tax-exempt purchases at any JOANN store by providing your contact information to the cashier.

No, unfortunately at this time JOANN does not offer refunds for previous purchases for tax exemption. If you have placed an order and paid taxes, please contact your state for reimbursement.

Please contact our customer care team at customer.service@joann.com.